Shipping policy
Shipping Policy
Thank you for visiting and shopping with us. Below are the terms and conditions that constitute our Shipping Policy.
Shipping Locations
We currently ship to addresses within the United States and Canada only. At this time, we do not offer international shipping outside of these regions.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing times may be slightly delayed during peak seasons or due to high order volumes.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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United States: 3–7 business days
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Canada: 5–10 business days
Delivery times are estimates and may vary depending on your location, carrier delays, or unforeseen circumstances.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. Tracking information typically becomes active within 24–48 hours.
Customs, Duties, and Taxes (Canada Orders)
For orders shipped to Canada, your package may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in our shipping fees.
Delays & Issues
We are not responsible for shipping delays caused by carriers, customs processing, or incorrect shipping information provided at checkout. If your order is significantly delayed, please contact us and we will do our best to assist you.
Incorrect Addresses
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery (or expected delivery). We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us at:
Trade name: Sarasofresh
Phone number: (907)-313-4763
Email: support@sarasofresh.store
Physical address: 14325 Chawa Cir Anchorage, AK 99516, United States